Okay, I normally don’t buy clothing online unless I already have seen the item before in person and have a good idea of what I am getting. Just before Christmas season I saw a red shirt that I thought would be perfect for New Year’s celebrations. It was something that was not offered in my local area because I live in an economically depressed ……@$#&^$* place. The shirt was pretty and looked like it was made of a soft t-shirt jersey, which is a knit fabric. It was going to be a treat for myself. There are pictures of it below. So why am I sharing this with you? Because I don’t want others to be disappointed like I am. It is a website called Rotita.com.
First of all, I had no idea I was ordering an item from China. I don’t care for the lack of quality of items from China plus the length of time that it takes to arrive. So I was surprised when after I paid for the item and received my tracking number that it showed it was coming out of China. I was unhappy about this but I thought I would keep an open mind. Perhaps I would be pleasantly surprised. The website said it would take about two weeks to arrive, which would have been in time for the New Year. It took over three weeks to arrive with very slow customer service to respond to my questions concerning the item sitting in Shanghai for two weeks.
When it did arrive, I was pleased until I opened the package. The fabric appears to be a solid smooth knit in the photos online, but the actual fabric is a ribbed knit. The bows in the back of the garment appear to be made of a solid knit fabric, but they are actually made of flimsy sheer fabric. I don’t think these bows will last past three washing and three wearing of the garment. The size proportions are all wrong unless your body is designed like a big fat potato with short skinny sticks for arms. Needless to say, I would be ashamed and embarrassed to go out the door in this garment. I will never wear this garment. So what to do next? Return it. The website says “30 days easy return.” So in order to do this you have to go through a bizarre process of contacting their customer service for an address to ship the item back to. Then they grill you about why you want to return the item in hopes of making it your fault somehow. This is not customer service. This is not an easy return. Buyer beware!
I ordered a large since I have long arms and I don’t like really tight fitting clothing. I am no teenager or fashion model. Sometimes I wear a medium depending upon the design and fabric type. I am a regular gal with a pretty average shaped body. If you buy the right size that has a good design, then just about any woman can look nice. I am just clarifying that I didn’t expect to look as good as the models in the photos. The photos pretty much show how awful the shirt looks and how huge the neck area is on me. I could have gotten another girl in the shirt with me because it was so wide.
I am still in the process of trying to get an address to return the item and get my money back. I actually don’t know if I will get my money back. Some of you may be saying that $25.92 isn’t much to lose, but if you live where I do and suffer from the lack of good employment opportunities, then $25.92 is a big deal. I could have gotten something nice from Kohls or something on sale from Macys. I am not impressed with online shopping. It is not worth the risk unless you are buying brand name items and even then, if it is coming from China, it may be a knock off of poor quality. I don’t need a lot of stuff, and what I do buy, I want to have last for many years to come. That’s just the way I am.
So in my opinion, please be warned about purchasing garments from this online website – Rotita.com – the clothes may look pretty, but the reality is that they are a third rate mess.
G. Winkler ©2017
It is evident that this company does not believe in customer service or guarantee their products quality. Below is an exchange between myself and the customer service and it shows how they do not want to refund my money and do not want their product back. The document also stated that the item was shipped for free, but now they want to take back money for the shipping costs and expect me to pay for the item being shipped back as well. They also want to try and get me to buy from them again. Why would I want to do that after such bad customer service and poor quality products? Once again, please think twice before buying anything from Rotita.com . I would hate for you to get screwed like me.